Table of Contents: PROGRAMS AND SERVICES MANUAL
THE AIDS COMMITTEE OF TORONTO
PROGRAMS AND SERVICES MANUAL
.TABLE OF CONTENTS
V:xxxPolicies which apply to Volunteers
B:xxxPolicies which apply to Board members
xx
| 1 |  | INTRODUCTION | |
| B | Manual Introduction | 1-10 |
| V | Program Mission Statements | 1-20 |
| B/V | Non-Discrimination/Access and Equity | 1-30 |
| | Service Relationships | 1-40 |
| V | Service User Rights | 1-50 |
| | Philosophical Statements | |
| V | -xxxxx Health Promotion | 1-60 |
| V | -xxxxx Risk Reduction and Safer Sex Guidelines | 1-70 |
| V | -xxxxx Harm Reduction | 1-80 |
| | -xxxxx Peer Model | 1-90 |
| | -xxxxx Women and AIDS | 1-100 |
| | -xxxxx Continuum of Care | 1-110 |
| B | -xxxxx Program Development | 1-120 |
| | -xxxxx Interagency Partnerships | 1-130 |
| | -xxxxx First Contact Services | 1-140 |
| | -xxxxx Referral Services | 1-150 |
| | -xxxxx Referral Services: Program Description | (see PS # 5-20-10) |
| * | Programs and Services Organization Chart | 1-160 |
| | Education/Resource Materials Production | 1-170 and 1-171 |
| . | | | |
| 2 | | OPERATIONAL ISSUES | |
| V | Abuse - Child | 2-10 and 2-11 |
| * | Abuse - Elder/Dependent/Partner | 2-20 and 2-21 |
| V | Alcohol/Drug Use (re Access to Service) | 2-30 |
| * | Audio Visual Recordings | 2-40 |
| V | Refusal of Service | 2-50 |
| V | Staff/Volunteer Safety | 2-60 |
| V | Suicidal Clients | 2-70 |
| * | Suicide - Assisted | 2-80 |
| . | | | |
| 3 | | CLIENT INFORMATION | |
| | Complaints | 3-10 |
| | Confidentiality | (see HR # 1-50) |
| | Recording Requirements/Guidelines | 3-20 |
| V | Security of Client Records | 3-30 |
| | Client Access to Client Information | 3-40 |
| V | Disclosure/Release of Information to Others | 3-50 |
| * | Retention and Disposal of Files/Tapes | 3-60 |
| . | | | |
| 4 | | SUPPORT SERVICES | |
| | 10 Counselling | |
| | -xxxxx Program Description | 4-10-10 |
| | -xxxxx Intake | 4-10-20 |
| | -xxxxx On-call | 4-10-30 |
| | -xxxxx Evening Availability for Appointments | 4-10-40 |
| | -xxxxxxExternal Referrals | 4-10-50 |
| | 20 Support Groups | |
| | -xxxxx Program Description | 4-20-10 |
| | -xxxxx Intake and Assessment | 4-20-20 |
| | - xxxxxMember Expulsion | 4-20-30 |
| | - xxxxxConfidentiality by Members | 4-20-40 |
| | 30 Buddy Program | |
| | -xxxxx Program Description | 4-30-10 |
| | - xxxxxAccess | 4-30-20 |
| | -xxxxx Volunteer Support | 4-30-30 |
| | Practical Assistance Programs | |
| | xx40 Drives | |
| | xxx-xxxxx Program Description | 4-40-10 |
| | xx50 Medical Equipment | |
| | xxx- xxxxxProgram Description | 4-50-10 |
| | xx60 Moves | |
| | xxx-xxxxx Program Description | 4-60-10 |
| | xxx-xxxxx Move Requests | 4-60-20 |
| | xx70 Furniture Exchange | |
| | xxx-xxxxx Program Description | 4-70-10 |
| | Clinics | |
| | xx80 Income Tax Clinic | |
| | xxx-xxxxx Program Description | 4-80-10 |
| | xx90 Insurance Benefits Clinic | |
| | xxx-xxxxx Program Description | 4-90-10 |
| . | | | |
| 5 | | PUBLIC ACCESS CENTRE | |
| | Access Centre | 5-10 |
| | xx10 Assessment | |
| | xxx-xxxxxxAssessment | 5-10-10 |
| | xx20 Referral Services | |
| | xxx-xxxxx Philosophical Statements | (see PS # 1-150) |
| | xxx-xxxxx Program Description | 5-20-10 |
| | xx30 Hotline | |
| | xxx- xxxxxProgram Description | 5-30-10 |
| | xx40 Infodesk | |
| | xxx-xxxxx Program Description | 5-40-10 |
| | xx50 Library | |
| | xxx-xxxxxProgram Description | 5-50-10 |
| | xxx- xxxxCollection Development | 5-50-20 |
| | xxx- xxxxCirculation | 5-50-30 |
| | xxx-xxxxxReference Service | 5-50-40 |
| | xxx-xxxxx Internal Records | 5-50-50 |
| | xxx-xxxxx Archives | 5-50-60 |
| | xx60 Resource Distribution | |
| | xxx-xxxxx Resource Distribution | 5-60-10 |
| . | | | |
| 6 | | EDUCATION AND OUTREACH | |
| | xx10 Gay Men's Health Promotion | |
| | xxx-xxxxx Program Description | 6-10-10 |
| | xxxxxxGay Men's Outreach | |
| | xxx-xxxxx Program Description | 6-10-200 |
| | xxx-xxxxx Volunteer Training | 6-10-210 |
| | xxx-xxxxx Requests for Outreach | 6-10-220 |
| | xxx-xxxxx Condom Inventory | 6-10-230 |
| | xxx-xxxxx Sexual Harassment | 6-10-240 |
| | xx20 Safer SM Education Project | |
| | xxx-xxxxx Program Description | 6-20-10 |
| | xx30 HIV Health Promotion | |
| | xxx-xxxxx Program Description | 6-30-10 |
| | xx40 Women's Outreach | |
| | xxx-xxxxx Program Description | 6-40-10 |
| | xx50 Training and Policy Consultation | |
| | xx-xxxxx Program Description | 6-50-10 |
| . | | | |
| 7 | * | DEAF OUTREACH PROJECT (DOP) | |
| . | | | |
| 8 | | ADVOCACY | |
| | Advocacy | 8-10 |
| | Marijuana Decriminalization | 8-20 |
| . | | | |
| . | | | |
| | FORMS | |
| | Bar Outreach Form | 6-10-200 |
| | Bath Outreach Form | 6-10-200 |
| | Complaint Information Page | 3-10 |
| | Drives (including Food Bank Deliveries) (monthly record) | 4-40-10 |
| | Drives Request Form | 4-40-10 |
| | Furniture Given Out (monthly record) | 4-70-10 |
| | Medical Equipment Given Out (monthly record) | 4-50-10 |
| | Moving Form | 4-60-10 |
| | Moves Program Agreement | 4-60-10 |
| | Outreach Request/Evaluation | 6-10-200 |
| | Park Outreach Form | 6-10-200 |
| | Request for Print Materials: Canadian Orders | 5-60-10 |
| | Request for Print Materials: International Orders | 5-60-10 |
| | Suicide Risk Assessment Checklist | 2-70 |
| | Support Group Referral | 4-20-20 |
| | Women's Outreach: Training/Workshop Request Form | 6-40-10 |
| | Women's Outreach: Workshop Evaluation Form | 6-40-10 |
* To be added later
