Programs and Services Manual

0 Table Of Contents
		Table of Contents: PROGRAMS AND SERVICES MANUAL
1 Introduction
	10	Manual Introduction
	20	Program Mission Statements
	30	Non-Discrimination/Access And Equity
	40	Service Relationships
	50	Service User Rights
	60	Philosophical Statements: Health Promotion
	70	Philosophical Statements: Risk Reduction & Safer Sex Guidelines
	80	Philosophical Statements: Harm Reduction
	90	Philosophical Statements: Peer Model
	100	Philosophical Statements: Women and HIV/AIDS
	110	Philosophical Statements: Continuum Of Care
	120	Philosophical Statements: Program Development
	130	Philosophical Statements: Interagency Partnerships
	140	Philosophical Statements: First Contact Services
	150	Philosophical Statements: Referral Services
	170	Education/Resource Materials Production
	171	Education/Resource Materials Production
2 Operational Issues
	10	Abuse - Child: Policy
	11	Abuse - Child: Procedure
	30	Alcohol/Drug Use (re Access to Service)
	50	Refusal Of Service
	60	Staff/Volunteer Safety
	70	Suicidal Clients
3 Client Information
	10	Complaints
	20	Recording Requirements/Guidelines
	30	Security of Client Records
	40	Client Access to Client Information
	50	Disclosure/Release of Information to Others
4 Support Services
	10	Counselling: Program Description
	10	Counselling: Intake
	10	Counselling: On-Call
	10	Counselling: Evening Availability For Appointments
	10	Counselling: External Referrals
	20	Support Groups: Program Description
	20	Support Groups: Intake and Assessment
	20	Support Groups: Member Expulsion
	20	Support Groups: Confidentiality by Members
	30	Buddy Program: Program Description
	30	Buddy Program: Access
	30	Buddy Program: Volunteer Support
	80	Income Tax Clinic: Program Description
	90	Insurance Benefits Clinic: Program Description
	100	HIV Health Promotion: Program Description
5 Public Access Centre
	10	Access Centre
	10	Assessment
	20	Referral Services: Program Description
	40	Infodesk: Program Description
6 Education And Outreach
	10	Gay Men's Community Education: Program Description
	10	Gay Men's Outreach: Program Description
	10	Gay Men's Outreach: Volunteer Training
	10	Gay Men's Outreach: Requests For Outreach
	10	Gay Men's Outreach: Condom Inventory
	10	Gay Men's Outreach: Sexual Harassment
	40	Women's Community Education: Program Description
	50	Training And Policy Consultation: Program Description
	60	Youth Community Education: Program Description
8 Advocacy
	10	Advocacy
1000 Misc
		Divider
		Covers
		Index
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Programs and Services Manual

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