ACT Volunteer Role Description

Library User-Support Volunteer

(Not currently recruiting)




Programme


Library

Supervisor


Librarian

ACT's
Mission Statement


The AIDS Committee of Toronto (ACT) delivers responsive, effective, and valued community-based HIV support services and education, prevention, outreach and fundraising programs that promote the health, well-being, worth and rights of individuals and communities living with, affected by and at risk for HIV/AIDS, and increase awareness of HIV/AIDS.

Programme/Event
Mission Statement


The Library provides information to people and organizations who want to know about the psychosocial aspects of living with or being affected by HIV/AIDS. We collect and organize information that is appropriate to the needs of our clients and that supports the prevention, education, and support work done at ACT.




Purpose


To respond to clients' basic inquiries regarding computer use on the public access computers, including basic reference and technical assistance.

Benefits


Volunteer will gain customer service, reference, and computer experience.

Time Commitment


3 hours per week
for 12 months
Details:
daytime preferred, particularly 10:00am - 1:00pm and 1:00pm-4:00pm.

Duties


The Volunteer will:
-sign library material in and out of the library.
-sign clients on and off the computers.
-respond to basic computer inquiries, responding both technical and reference questions.
-respond to basic library reference questions.
-provide basic maintenance of computers.

Personal Qualities
and Skills


Required Qualities & Skills:
-excellent customer service skills required
-organizational skills required
-interest in library services is an asset
-Basic Internet searching skills are an asset
-basic technical knowlege of computers, maintenance and troubleshooting skills is an asset, but not required.
-familiarity with MS Office programs is an asset, but not required.

Training
Requirements


Volunteer Core Skills Training, Program-Specific Training, On-the-job Training with Supervisor and/or other Volunteers



For more information about or to apply for this role, contact:
Program Volunteer Resources Manager
AIDS Committee of Toronto
399 Church Street, 4th floor
Toronto, M5B 2J6

phone: (416) 340-2437