ACT Volunteer Role Description

Service Access Volunteer (Day)

(Not currently recruiting)




Programme


Service Access Centre

Supervisor


Service Access Coordinator (Day)

ACT's
Mission Statement


The AIDS Committee of Toronto (ACT) develops and delivers innovative programs and services that promote the dignity, health and well-being of individuals and communities living with, affected by and at risk for HIV/AIDS..




Purpose


To provide assessment, information provision, and referral services to callers and individuals in the Access Centre.

Benefits


Extensive training in the following areas:
1) HIV/AIDS issues,
2) information provision, assessment and referral skills,
3) active listening skills,
4) a broad range of community services.
Continuing education on emerging issues, new campaigns, and events at ACT.
Opportunities to participate in the planning and development of Access Centre-Infodesk programs.

Time Commitment


4 hours per week
for 6 months

Duties


The Volunteer will:
- answer calls through our main telephone system
- greet walk-in clients/visitors
- determine the needs of callers & walk-in clients/visitors
- provide basic information on internal & community services
- direct callers & clients/visitors to appropriate internal/external services, including the Service Access
Coordinator and the Counsellor-on-call
- assist clients & visitors in the Resource Library
- assist with regular administrative duties (processing incoming/outgoing deliveries, photocopying, mailouts)
- participate in ongoing educational activities offered to Access Centre-Infodesk volunteers
- provide feedback to the Service Access Coordinator on emerging issues in the Access Centre, the program
itself, and additional areas relevant to their professional and life experiences

Personal Qualities
and Skills


Required Qualities & Skills:
- completion of program-specific orientation/training
- completion of three observe shifts on the Infodesk
- excellent telephone skills
- ability to interact comfortably with the public
- basic administrative abilities
- active listening skills, basic knowledge of community resources & services, client needs assessment & referral skills would be an asset

Training
Requirements


Volunteer Core Skills Training, Program-Specific Training, On-the-job Training with Supervisor and/or other Volunteers



For more information about or to apply for this role, contact:
Program Volunteer Resources Manager
AIDS Committee of Toronto
399 Church Street, 4th floor
Toronto, M5B 2J6

phone: (416) 340-2437