Your feedback is important to us and will help us make improvements to better serve the community.

Here are four ways to get in touch with us:

In Person

  • connecting directly with the ACT staff or volunteer you are working with is an effective way to provide feedback.
  • constructive feedback is always welcome.
  • concerns shared with staff can often be addressed quickly.

Feedback Forms at our Offices

  • we welcome comments or suggestions, as well as feedback related to accessibility issues with our programs or offices.
  • you may submit anonymously or provide contact information if you require follow-up.
  • forms are available and can be dropped off in the feedback box located on the pillar by the reception desk on the 4th floor.
  • individuals who request follow-up should expect a response from the appropriate ACT staff within a period of up to three weeks.

Online Feedback Form

Complaint Process

  • a formal complaint can be submitted by contacting the Program Manager of the area related to your concern (see the Contact us page)
  • complaints can be submitted to the Program Manager in writing, email, by phone, or in person.
  • the Program Manager will respond within two working days of receiving a formal complaint.
  • ACT’s complaint process is confidential and does not affect your ability to access services.